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Data Protection & User Privacy

This data protection and user privacy policy is for this website www.silwoodtechnology.com and served by Silwood Technology Limited and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, this website is designed to comply with the national and international legislation with regards to data protection and user privacy as outlined in the relevant legislation:

Relevant Legislation

 

Changes to Our Data Protection and User Privacy Policy

This data protection and user privacy policy may change from time to time in line with legislation developments. We will not explicitly inform our customers or website users of these changes, but specific policy changes and updates will be listed in the change log below.

 

Change Log

March 2016. Edited & customised by: Silwood Technology Limited, Silwood Business Centre, Silwood Park, Buckhurst Road, Ascot, Berkshire SL5 7PW.

May 2018. Edited & customised by: Silwood Technology Limited, Silwood Business Centre, Silwood Park, Buckhurst Road, Ascot, Berkshire SL5 7PW.

 

Use of Cookies

This website uses information collected to improve the Company’s Web site and Services. This website may also collect and use personal information for the following reasons:

 

Site visitation tracking

This website uses Google Analytics (GA) to track user interaction. The data is used to determine the number of visitors using our website, to understand how visitors find and use our web pages ad to see their journey through the website.

Although Google Analytics records such data as your geographical location, device, internet browser and operating system, this information does not personally identify you to us. Google Analytics also records your computer IP address which could be used to personally identify you but Google do not grant us access to this information. Google is a third party data processor (see below).

Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user’s computer / device.

Cookies are small files saved to the user’s computer hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

Disabling cookies on your internet browser will stop Google Analytics from tracking any part of your visit to pages within this website.

You can read Google’s privacy policy for further information.

Other cookies may be stored to your computer hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

Our Blog

Should a user add a comment to any posts that we have published on our blog, the name and email address you enter with your comment will be saved to this website’s database, along with your computer IP address and time and date you submitted the comment. This data is only used to identify you as a contributor to the comment section of the blog post and is not passed on to any third party data processors (see below). Only the name you submitted will be shown on the public facing website. Your comment and its associated personal data will remain on this website (and website database) until we see fit to either remove the comment or remove the blog post. Should you wish to have the comment removed and its associated personal data deleted, please email info@silwoodtechnology.com using the email address you used to make the comment.

Do not enter personally identifiable information to the actual comment field of any blog post comment that you submit on this website.

If you are under 16 years of age you must obtain parental consent before posting a comment on our blog.

 

Registration to our webinars

Should a user wish to register for a webinar, the information provided will be saved to our webinar hosting site GoToWebinar. We consider GoToWebinar to be a third party processor. This data is used to identify you as a registrant to receive login instructions to watch a live webinar hosted by Silwood Technology Limited and/or one of our partners. Any name you submitted will not be shown on the public facing hosting site when you join the webinar. Any comments submitted will not be visible to other registrants. The information you submitted during registration will remain on this hosting site’s database until we delete the information.

 

Contact forms and email links

Users contacting this website and/or its owners do so at their own discretion. Your personal information submitted by you is kept private and stored securely until a time it is no longer required or has no use. Every effort has been made to ensure a safe and secure form to email submission process.

 

Email Newsletters

This website and its owners use any information submitted by you to provide you with additional information about the Company’s Services, partners, promotions, and events or to assist you in answering any questions or queries you may have submitted.

If you choose to subscribe to our email newsletter you are giving your consent to receive information from us about products and services supplied by Silwood Technology Limited. The personal information and email address that you submit to us will be stored in our Salesforce CRM and forwarded to MailChimp, who provide us with email marketing services. We consider Salesforce and MailChimp to be third party data processors (see below).

Under GDPR you may request a copy of personal information held about you by this website’s email newsletter program. If you would like a copy of the information held on you please write to the business address at the bottom of this policy.

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a Google Analytics, MailChimp and Salesforce CRM for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity [this is by no far a comprehensive list]. This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

While your email address remains within the Salesforce CRM and MailChimp database, you will receive periodic (approximately 8 per year) newsletter style emails from us. Each newsletter will contain an unsubscribe link should you wish to unsubscribe from our marketing emails.

Your email address will remain within Salesforce CRM and MailChimp’s database for as long as we continue to use Salesforce CRM and MailChimp’s services for email marketing or until you specifically request removal from the list. You can do this by sending an email to info@silwoodtechnology.com or write to us at Silwood Technology Ltd. Silwood Business Centre, Silwood Park, Buckhurst Road, Ascot, Berkshire SL5 7PW or using the unsubscribe link.

When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.

If you are under 16 years of age you must obtain parental consent before joining our email newsletter. 

 

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites).

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.

 

Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgement before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

 

How we store your personal information

As detailed above, if you submit a comment to a blog post published on this website, some personal information will be stored within this website’s database. This is currently the only occasion where personal data will be stored on this website. Currently this data is stored in an identifiable fashion due to a limitation of the content management system that this website is built on (WordPress).

 

About this website’s server

This website is hosted by Domain Devils within a data centre hosted in England.

 

Our Third Party Data Processors

We use a number of third party data processors to process personal data on our behalf. These third parties have been carefully chosen and all comply with the legislation set out above.

 

Data Breaches

We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.

 

Data Controller

The data controller of this website is: Silwood Technology Limited, a UK Private Limited Company with company number 02646501

 

Registered Office:

Silwood Business Centre Silwood Park, Buckhurst Road, Ascot, Berkshire, SL5 7PW

 

Operating Office:

Silwood Business Centre Silwood Park, Buckhurst Road, Ascot, Berkshire, SL5 7PW

 

Data Protection Officer

Mr Nicholas Porter, Director

Silwood Business Centre Silwood Park, Buckhurst Road, Ascot, Berkshire, SL5 7PW

Tel: +44 (0)1344 876 553
Fax: +44 (0)1344 876 554

Email: info@silwoodtechnology.com

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